💍 Return & Refund Policy

Effective Date: [Insert Date]

1. All Sales Final

Due to the handmade nature of our jewelry, all sales are final.

2. Damaged or Defective Items

• Contact us within 7 days of delivery at [insert email].

• Include your order number and photos.

• We may offer a repair, replacement, or refund.

3. Repairs

• Minor repairs may be offered at our discretion.

• Customers cover return shipping unless the item arrived defective.

4. Non-Returnable Items

• Custom/personalized orders

• Gift cards or digital items

• Items damaged due to misuse or normal wear

5. Shipping Responsibility

Customers are responsible for return shipping unless the item is defective.

6. Refund Processing

Approved refunds will be returned to your original payment method within 10 business days.

7. Contact Us

David Koonce By Hand
📧 Email: [insert email]